Return & Refund

Vlaire — Return & Refund Policy Last updated: 6 September, 2026

We want you to love your Vlaire products. If something isn't right, here's how we handle it:

Exchanges Only on Opened Products For hygiene and safety reasons, we do not accept returns or refunds on opened or used cosmetics, haircare, or body wash products, unless the item is defective or damaged on arrival.

Unopened Products If a product is unopened, unused, and in its original packaging, you may request an exchange within 3 days of delivery.

Damaged or Incorrect Orders If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo/video of the product. We will arrange a replacement at no extra cost.

Cash on Delivery Orders Since we operate on a COD basis, refunds are issued as store credit or a replacement product, rather than a cash refund, unless otherwise agreed.

How to Request an Exchange Contact us at [your email/phone] with your order number and details. Our team will guide you through the next steps.